Client, Customer & Website User Privacy Policy

 3.1 Client and Business Contact Data

When you engage us for security services or make a business enquiry, we may collect:

• Your name, job title, and the name of your organisation
• Business email address, telephone number, and postal address
• Details of the venue, event, or premises requiring security services
• Dates, times, and nature of the security requirement
• Any special instructions or operational briefing notes relevant to the assignment

 3.2 Financial and Contractual Data

Where you enter into a contract with us or make payment for our services, we collect:

• Invoice and billing details
• Bank account or payment card details (processed securely and not retained beyond the transaction where possible)
• Signed contracts and service agreements
• Purchase order numbers and procurement references

 3.3 Event and Venue Data

In connection with the delivery of our security services, we may collect and hold:

• Venue layouts, access plans, and risk assessments
• Expected guest or attendance numbers
• Details of VIPs, individuals requiring close protection, or persons of interest relevant to a security assignment
• Incident logs and reports generated during service delivery

 3.4 CCTV and Surveillance Data

Where our personnel operate at your premises and CCTV systems are in use, we may process footage or related data in connection with the security assignment. In such cases:

• We act as a data processor on your behalf in relation to CCTV footage captured at your premises
• You, as the premises operator, are responsible for your own CCTV data controller obligations under UK GDPR
• Any footage provided to us for incident investigation purposes will be handled securely and retained only for the duration necessary to fulfil the purpose

 3.5 Website Visitor Data

When you visit our website, we may automatically collect:

• Your IP address and browser type
• Pages visited, time spent, and navigation patterns
• Device type and operating system
• Referral source (how you arrived at our website)
• Data submitted via contact or enquiry forms, including your name, email address, and message content

 3.6 Social Media and Direct Enquiries

If you contact us via social media platforms or direct email, we will collect the information you voluntarily provide, including your name, contact details, and the content of your message.

 6.1 Service Delivery

• Processing your enquiry and providing you with a quotation or proposal
• Entering into and performing a service contract with you
• Planning, briefing, and deploying security personnel to your event or premises
• Communicating with you about your booking, assignment, or ongoing contract
• Preparing operational documents including risk assessments, assignment instructions, and deployment plans

 6.2 Financial Administration

• Raising and processing invoices
• Processing and reconciling payments
• Maintaining financial records in compliance with HMRC requirements

 6.3 Safety and Incident Management

• Recording and investigating incidents, accidents, or complaints arising during service delivery
• Sharing relevant information with emergency services, law enforcement, or licensing authorities where required
• Supporting insurance claims or legal proceedings where necessary

 6.4 Website and Communications

• Responding to enquiries submitted via our website or social media
• Improving the performance, content, and user experience of our website
• Analysing website traffic to understand how visitors find and use our site

 7.1 Law Enforcement Agencies

We may be required to disclose personal data to the police or other law enforcement agencies where:

• We receive a lawful request, court order, or production order requiring disclosure
• Disclosure is necessary to prevent or detect crime, or to protect the safety of individuals
• An incident at a deployment site requires reporting to or investigation by the police

Where lawfully permitted to do so, we will notify you if a request for your data has been received.

 7.2 The Security Industry Authority (SIA)

As a regulated business within the private security industry, we may share relevant information with the SIA where:

• Required as part of a compliance audit, licence inspection, or Approved Contractor Scheme (ACS) assessment
• An incident involves conduct that may be relevant to the licensing of our personnel
• We are required to cooperate with a formal SIA investigation

 7.3 Local Councils and Licensing Authorities

Local authorities and licensing committees exercise powers under the Licensing Act 2003. We may be required to disclose information to:

• Local councils in connection with premises licence compliance or licensing hearings relating to venues at which we operate
• Licensing officers conducting inspections or investigations at licensed premises
• Other competent authorities exercising statutory licensing powers

Disclosures under this section will be limited to the information strictly required to fulfil the authority's legitimate request.

 7.4 Regulatory and Statutory Bodies

We may also share data with other regulatory or statutory bodies where required by law, including:

• HM Revenue and Customs (HMRC) for tax and financial compliance purposes
• The Health and Safety Executive (HSE) in connection with workplace incidents or investigations
• Insurance providers and loss adjusters in connection with claims arising from our services

 7.5 Professional Advisers and Service Providers

We engage trusted third-party service providers to support our business operations. These may include:

• IT and software providers (including our website hosting and CRM platform)
• Accountants and legal advisers
• Payment processing providers

We do not sell, rent, or share your personal data for marketing or commercial purposes with any third party. Disclosures are made only where there is a clear legal, contractual, regulatory, or safety justification.

 10.1 Types of Cookies We Use

 10.2 Managing Cookies

When you first visit our website, you will be asked to consent to non-essential cookies. You can also manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.